How GoSkills Genie Powers ARD’s Compliance Microlearning
ARD Logistics is a full-service third-party logistics firm offering meeting, freight, and logistics options for international multinational organizations. As a part of the GAA corporations, ARD helps a broader community that delivers world-class third-party logistics providers, serving to prospects streamline operations, strengthen provide chain efficiency, and scale effectively.
ARD started utilizing GoSkills in 2021, searching for an reasonably priced, cloud-based platform to coach a distributed workforce. The corporate wanted one centralized place the place groups might construct abilities on demand. By means of the GoSkills Learning Management System (LMS) and its built-in Course Library, ARD has educated greater than 150 learners, together with leaders and staff, in important laborious and delicate abilities.
After seeing sturdy adoption throughout abilities and management growth, ARD Logistics is increasing its use of GoSkills to help a brand new precedence: scaling compliance coaching throughout the group. With Genie, GoSkills’ AI course creator, ARD is reworking inner insurance policies and supplies into structured, trackable digital programs, making compliance simpler to ship, observe, and handle.
The Problem
A Compliance Coaching Mannequin That Wasn’t Constructed To Scale
Earlier than increasing compliance coaching by GoSkills, ARD Logistics relied closely on in-person periods. Andre Hollings, Senior Coaching Supervisor for ARD Logistics and GAA Options, described the strategy:
Earlier than, our HR staff would arrange compliance coaching in small teams all through our amenities and use PowerPoints. We’d do it in particular person.
This mannequin labored when compliance coaching was smaller and simpler to coordinate. However as ARD aimed to roll out compliance extra constantly throughout the group, it grew to become tougher to handle coaching this manner. The staff wanted a quicker, extra versatile strategy that might help leaders’ schedules whereas bettering consistency and effectivity.
Busy Leaders Wanted On-Demand Coaching
Compliance coaching is crucial, however ARD’s leaders wanted a option to full it with out blocking time for scheduled conferences. When coaching trusted stay periods, it usually competed with day-to-day obligations, making participation tougher to maintain.
As Andre put it:
I get plenty of leaders saying, I haven’t got time within the day to do it.
To extend completion and cut back friction, coaching wanted to be extra accessible, bite-sized, and simpler to finish on demand.
Compliance Content material Wanted To Be Straightforward To Create And Replace
Scaling compliance launched one other problem: creating coaching content material shortly. Compliance coaching was not nearly delivering classes—it required changing inner insurance policies, manuals, and presentation supplies into structured programs staff might full independently.
With content material requiring common updates and annual resets, handbook course growth would have been time-consuming and troublesome to keep up. ARD wanted a option to flip current supplies into clear, participating studying experiences shortly and constantly, with out including additional workload for the coaching staff.
Monitoring Wanted To Be Easy And Dependable
In-person coaching made it troublesome to keep up constant supply throughout websites and even tougher to trace participation and completion reliably. With no centralized system, it was difficult to establish gaps, comply with up constantly, and plan forward for annual compliance cycles.
Since adopting the GoSkills LMS in 2021, visibility into learner progress and completion has constantly been one of many platform’s greatest benefits. As ARD started scaling compliance coaching, that perception grew to become much more worthwhile, giving Andre a transparent option to observe completion and comply with up shortly.
What ARD Wanted
To help a scalable compliance program, ARD wanted an answer that might:
- Ship constant compliance coaching throughout the group.
- Convert inner insurance policies and supplies into structured digital programs shortly.
- Give leaders the flexibleness to finish coaching on demand.
- Make monitoring and reporting simpler and extra dependable.
- Help annual compliance cycles and recurring updates.
The Answer
The Path To Scalable Compliance
In 2025, ARD started piloting compliance coaching by GoSkills. Quite than relying solely on off-the-shelf content material, Andre and his coaching coordinator needed to construct programs utilizing their very own insurance policies, manuals, and inner assets.
As ARD explored different choices, one benefit shortly grew to become clear. GoSkills provided Genie, an AI course creator that made it quicker to construct customized coaching. Andre famous that different platforms they reviewed didn’t supply the identical AI-powered workflow for importing inner supplies and turning them into structured studying experiences.
Utilizing Genie To Flip Inside Data Into Studying
Genie is constructed into the GoSkills Course Builder and absolutely built-in with the GoSkills LMS, giving organizations a single hub for creating customized programs and monitoring coaching progress.
With a single immediate, course creators can generate a whole course draft in minutes. Genie produces a structured define, lesson content material, and quizzes, which creators can refine utilizing the Course Builder’s enhancing instruments. Groups can even add current coaching supplies, equivalent to PowerPoint decks, insurance policies, and manuals, permitting Genie to tailor course content material to inner requirements and terminology.
ARD used that precise strategy to construct its compliance programs. The staff uploaded inner supplies and relied on Genie to speed up course creation, turning insurance policies and manuals into structured, trackable studying content material.
We have created our personal PowerPoints, after which we put them into Genie. Genie actually helps make them extra impactful and a greater studying information. — Andre Hollings, Senior Coaching Supervisor
Microlearning That Leaders Can Truly End
A serious purpose for ARD was to scale back friction for management groups. Compliance coaching wanted to be much less disruptive and simpler to suit into packed schedules.
Utilizing Genie, Andre and his coaching coordinator designed programs that adopted microlearning finest practices from the beginning. Classes have been brief, targeted, and constructed for fast completion between duties. Andre emphasised how vital that format was:
Many of the classes final not more than 5 minutes.
Early learner suggestions bolstered that the shorter, clearer format made coaching simpler to maneuver by:
It has been straightforward to click on by. It has been extra readable.
And when early course variations ran longer than anticipated, the staff might shortly modify:
My first spherical was a bit of prolonged, so I needed to shorten it. It was straightforward to undergo the GoSkills platform and shorten the programs.
Constructed-In Quizzes To Reinforce Understanding
Compliance coaching is not only about delivering data. It additionally wants to verify that learners perceive what they’re anticipated to use on the job.
With GoSkills’ Genie, ARD created programs that included quizzes and information checks as a part of the training expertise. Andre shared that Genie supported their course-building workflow from begin to end:
We use Genie for the complete course.
The consequence was compliance coaching that was simpler to validate and observe, whereas nonetheless remaining easy for the staff to create, replace, and keep.
Coaching That Made Compliance Simpler To Handle
Shifting compliance coaching into GoSkills gave ARD one thing that was laborious to realize by in-person supply: constant monitoring and clear visibility throughout learners and areas.
With every thing centralized contained in the GoSkills LMS, Andre might shortly see who had accomplished required coaching, the place gaps existed, and the place follow-up was wanted. As he defined:
We have been ready to make use of the Studying Administration System to trace it, and that was big—having the ability to see who’s completed and who hasn’t.
That stage of readability has helped ARD handle compliance extra confidently throughout groups and websites, whereas additionally supporting annual reporting and recurring resets.
A Repeatable Testing Loop To Guarantee High quality
To maintain coaching correct whereas sustaining an environment friendly course creation course of, ARD constructed a easy evaluate cycle into its workflow. After a course was created, Andre or his coaching coordinator would take a look at it internally and, in lots of circumstances, share it with a small pilot group earlier than rolling it out extra broadly.
That suggestions loop helped ARD catch points early and refine the training expertise shortly as they labored by the primary rounds of compliance coaching.
GoSkills helps this sort of iteration with a customizable suggestions type that course creators can add to the top of customized programs, serving to groups acquire learner enter and validate course readability or accuracy over time.
Outcomes
The shift to Genie-powered compliance coaching delivered sturdy outcomes, growing participation and completion whereas making coaching simpler to handle throughout ARD’s groups. In 2025 alone, ARD Logistics created and printed eight customized compliance programs utilizing Genie, masking key HR and security subjects equivalent to Harassment Prevention, Ethics, Office Violence Prevention, and Household and Medical Depart Act (FMLA) Compliance, amongst others.
All programs adopted a constant microlearning format. Most included three to 10 classes, with a median lesson size of round 5 minutes, and quizzes all through to strengthen understanding. Throughout these Genie-built compliance programs, ARD achieved a median completion price of 89%. To help follow-through, Andre used the GoSkills LMS to assign programs with due dates and ship automated reminders, serving to leaders keep on observe with out requiring handbook follow-up.
| Course title | Variety of classes | Common lesson period | Common variety of quiz questions per lesson | Completion price (2025) |
| 5 S The Solely Approach to Be Nice | 7 | 5 min | 3 | 77% |
| Harassment Prevention Coaching | 6 | 5 min | 3 | 87% |
| Mastering Equal Employment Alternative Compliance: A Newbie’s Information / Variety Consciousness – IED | 9 | 5 min | 3 | 89% |
| Making a Drug & Alcohol-Free Office: Important Substance Abuse Coaching for Newbies | 6 | 5 min | 3 | 96% |
| Ethics Necessities: Navigating Enterprise Compliance | 3 | 5 min | 3 | 88% |
| Understanding and Stopping Office Violence | 10 | 5 min | 3 | 91% |
| FMLA: A Newbie’s Information to Compliance | 7 | 5 min | 3 | 95% |
| Making a Tradition of Dignity and Respect | 5 | 5 min | 3 | 93% |
Why These Outcomes Matter
For a compliance program beforehand delivered by in-person PowerPoint periods, this marked a transparent shift towards a extra scalable mannequin. Andre summarized the distinction:
We’ve gained extra success with it by going digital and being extra know-how savvy.
Simply as importantly, the brand new format made coaching simpler to finish throughout actual workdays. Compliance not trusted scheduling a gathering or pulling leaders right into a room. As an alternative, it grew to become versatile, bite-sized, and accessible on demand.
Having a approach our staff might do coaching anytime they need to, at their leisure.
Learner feedback submitted throughout the compliance programs bolstered the worth of the brand new strategy. Suggestions constantly highlighted readability and usefulness, describing the coaching as “informative,” “good data,” and “a terrific refresher.”
Steady Enchancment: Testing Strengthened Course High quality
ARD’s evaluate and testing loop surfaced areas to refine, significantly round quiz logic and reply accuracy. As a result of the coaching was constructed digitally, the staff might replace classes shortly contained in the GoSkills Course Builder. Utilizing the content material block editor, they might revise course textual content, modify lesson construction, and proper quiz questions, then relaunch improved variations with out repeating in-person periods at each website.
This course of helped ARD keep course high quality whereas scaling compliance coaching extra effectively throughout areas.
What Your Group Can Study From ARD’s Success
ARD’s shift from in-person compliance periods to scalable digital coaching provides a transparent playbook for organizations seeking to modernize compliance with out making a heavy administrative burden. Listed here are 5 classes value borrowing.
Begin With A Pilot Earlier than Scaling Group-Large
ARD did not attempt to remodel compliance coaching in a single day. The staff started by piloting compliance coaching by GoSkills in 2025, working by early enhancements and constructing confidence within the course of earlier than increasing extra broadly. This strategy helped validate content material, catch points early, and set up a repeatable workflow earlier than scaling.
Construct Compliance Content material From Your Personal Inside Data
Quite than relying solely on off-the-shelf content material, ARD used its personal insurance policies, manuals, and PowerPoint-based supplies as the muse for compliance coaching. With Genie, these current assets grew to become structured digital programs that have been constant and simpler to ship throughout websites.
Make Compliance Simpler To Full With Microlearning And Data Checks
ARD heard the identical message repeatedly from leaders: they did not have time to take a seat by lengthy coaching periods. By designing classes that have been brief, targeted, and bolstered with quizzes and information checks, ARD made compliance coaching simpler to suit into actual workdays and simpler to finish.
Use AI To Cut back Friction Throughout The Studying Course of
ARD used AI to streamline one of many greatest bottlenecks in L&D: course creation. By turning inner supplies into structured coaching, the staff might scale compliance with out including handbook workload. However AI can help greater than content material growth. Different GoSkills AI options, such because the AI Tutor (which helps learners get solutions whereas they be taught) and the Admin Assistant (which helps admins with platform-related questions), can additional cut back friction and assist groups spend much less time troubleshooting and extra time enabling studying.
Centralize Coaching And Monitoring To Simplify Administration
One of many greatest limitations to scalable compliance is inconsistent monitoring. Centralizing coaching contained in the GoSkills LMS gave ARD clear visibility into who accomplished coaching, who wanted reminders, and the place gaps existed throughout groups. That made it simpler to handle compliance cycles and keep consistency throughout areas.
Conclusion
By increasing its use of GoSkills and adopting Genie for compliance coaching, ARD Logistics has reworked a as soon as handbook, meeting-heavy course of right into a scalable digital system constructed for real-world schedules. What began as in-person, PowerPoint-driven periods has advanced into structured, trackable compliance coaching that leaders can full on demand.
With Genie, ARD can flip inner insurance policies and supplies into full studying experiences quicker. And with the GoSkills LMS, the coaching staff has the visibility wanted to handle compliance confidently throughout groups and areas. Brief classes, built-in quizzes, and centralized reporting have made coaching simpler to ship, simpler to finish, and simpler to keep up 12 months after 12 months.
ARD’s journey exhibits how organizations can modernize compliance with out including complexity. The hot button is utilizing AI to streamline course creation, embracing microlearning to suit busy schedules, and centralizing coaching administration in a single platform.
Able to simplify compliance coaching and scale studying throughout your group? See what GoSkills can do in your staff. Book a demo to speak by your coaching targets and see the platform in motion.
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