Mangopay’s Collaborative Studying Transformation
Established in 2013, Mangopay has quickly turn into a number one fee answer for platforms and marketplaces worldwide. Over the past decade, their dedication to offering a strong, safe, and cutting-edge fee engine has empowered shoppers to speed up development and keep a pointy concentrate on income era.
With over 450 workers working in workplaces throughout Europe, Mangopay goals to create a tradition of collaborative studying in order that their groups can develop and thrive collectively and guarantee they constantly develop and retain their workers.
The Mangopay Crew
- Pierre Lion, Chief Development Officer
- Marie Lefebvre, Head of HR Enterprise & Improvement
- Michal Jedraszak, Chief of Employees
- Catalina Balan, Studying Associate
- Veedu Udhin, Gross sales Enablement Specialist
Challenges
In 2021, Mangopay carried out Looop to consolidate their studying instruments for compliance coaching and onboarding throughout the group into one single platform. With Looop’s good automation, reporting and marketing campaign capabilities, they have been in a position to streamline their coaching applications in a method they weren’t in a position to earlier than.
As their enterprise has advanced, a brand new problem they confronted was successfully upskilling and reskilling their workforce at scale. Of their fast-paced work atmosphere, data switch wanted to occur at prime pace so folks may be taught the talents wanted for his or her new and future roles.
Due to this, the staff’s largest goal was to shut these abilities gaps and supercharge their L&D technique with the assistance of inner Topic Matter Specialists. They wanted to decentralize coaching and content material processes to have the ability to help and empower their world workforce in assembly the rising calls for of the present market.
As Studying Associate Catalina Balan explains: “With an elevated must scale knowledge-sharing at tempo, we wanted a studying platform that will allow consultants to turn into authors and co-authors.”
Mangopay additionally wanted an answer that will enable them to create particular studying teams for every division, simplifying the method of managing studying content material. This all meant that Mangopay was available in the market for a do-it-all studying answer powered by collaborative studying.
Resolution
Maximizing Workforce Potential With SME-Led Collaborative Studying
In early 2022, collaborative studying pioneer 360Learning acquired Looop, which impressed Mangopay emigrate from one LMS platform to the opposite.
Understandably, Mangopay’s L&D staff was initially apprehensive about what the acquisition may imply for his or her group. “Let’s be sincere—even when a change goes to be good, there’s at all times a little bit of uncertainty within the combine,” admits Catalina.
However migrating to 360Learning was a monumental success for the group, and it additionally preserved the dear human connection and nice buyer help they have been used to with Looop.
“Shifting to 360Learning was the proper strategic transfer for us as a result of it enabled us to decentralize studying,” recounts Catalina. “Now, each worker can take cost of their studying journey and turn into house owners of their growth.”
Here is extra on how 360Learning has reworked Mangopay’s Studying and Improvement processes and pushed even higher coaching outcomes for his or her globally unfold workforce.
A Seamless Migration From Looop To 360Learning
“We’ve mixed two nice platforms, and the result’s an improved expertise for each Looop and 360Learning clients,” says Mike Collins, Head of Buyer Success at Looop by 360Learning.
Through the migration course of, 360Learning and Mangopay had common check-in conferences to make sure every little thing was on monitor. Mangopay’s L&D staff arrange a devoted Migration group on 360Learning, the place they used the discussion board characteristic to have real-time discussions across the content material migration and launch initiatives.
Through the acquisition, 360Learning stored Looop’s historic statistics within the system in order that they have been accessible proper from launch, which enabled Mangopay to precisely monitor their completion charges with no lacking historical past from a authorized and compliance standpoint.
Mangopay additionally used the migration to 360Learning as a chance to evaluate and revamp their L&D technique by leveraging the platform’s further options.
They rolled out studying teams tailor-made to every division, assigned authors and group admins, and carried out a course of for submitting inner studying wants.
The introduction of 360Learning’s teams and roles gave managers higher visibility over day-to-day staff studying, in addition to higher management of L&D admin and permissions.
This helped standardize L&D operations and solidified a tradition of collaborative studying inside Mangopay’s group.
An Expanded Vary Of Superior L&D Options That Create Tailor-made Studying Experiences
As Catalina explains, “I noticed firsthand all of the interactive instruments and potential integrations you’ll be able to have with 360Learning. The power to combine these instruments has confirmed to be a game-changer, and our studying experiences are far more thrilling and efficient now.”
Catalina now coaches SMEs on the 360Learning platform in order that they’ll create programs by themselves which might then be integrated into totally different paths and utilized by totally different groups.
For instance, Mangopay has improved their onboarding expertise through the use of 360Learning to develop normal and role-based onboarding paths.
From the second new joiners step into the group, they’ll actively have interaction with the onboarding programs by sharing their reactions, including feedback within the dialogue discussion board, and suggesting enhancements to the content material. This interactive strategy has created a dynamic and inclusive studying atmosphere, the place everybody’s enter is valued.
To help their course authors even additional, Mangopay has put in place “360Learning energy hours” to permit SMEs to dedicate time to creating partaking programs on totally different matters.
Gross sales Enablement Specialist Veedu co-authors programs for gross sales reps to boost their efficiency to allow them to promote extra effectively and successfully. She creates nice studying experiences by way of quizzes, interactive content material, and data which fosters engagement and comprehension.
With 360Learning, I can create nice studying experiences by way of quizzes, interactive content material, and data which fosters engagement and comprehension.
– Veedu Udhin, Gross sales Enablement Specialist
On what she likes most about utilizing 360Learning, “The quiz-building characteristic stands out as certainly one of my favourite features of 360Learning. Quizzes are a lot extra partaking, and the dear suggestions it supplies by way of the Reactions characteristic is absolutely spectacular.”
With 360Learning’s user-friendly face and intuitive authoring software, Veedu can also be in a position to expedite the content material creation course of massively.
Outcomes
A Stronger Studying Tradition Supported By Stellar Onboarding Experiences And Steady Worker Improvement
“360Learning permits us to offer a constant and standardized onboarding expertise for all our workers, in addition to bettering ramp up time of their new position,” says Catalina.
Utilizing 360Learning, Mangopay not solely empowers new and current workers to step into new roles and be taught new abilities, however to additionally turn into true companions within the studying course of. Each worker can specific their studying wants in actual time, and Topic Matter Specialists can autonomously use the authoring software to create hyper-relevant coaching in minutes.
It is simpler than ever for his or her new hires to ask questions and get solutions through direct discussions with course authors, all throughout the platform’s interactive discussion board. By leveraging a collaborative studying platform that prioritizes distant and asynchronous coaching, Mangopay has achieved:
- 99% optimistic relevance rating on their coaching programs
- A profitable revamp of their L&D technique because of a seamless migration from Looop to 360Learning
- 28 authors now supporting with content material creation and scaling studying initiatives
- A extra engaged and adaptable workforce that may shortly reskill and upskill for altering enterprise priorities
The Future
Mangopay plans to proceed streamlining their Studying and Improvement technique throughout the group, which incorporates constructing a product bootcamp within the close to future.
The purpose is to extend organizational alignment by bringing inner product consultants collectively to share their data so that each one workers–regardless of their area of experience–could have some degree of product data.
To take their upskilling technique to the subsequent degree, Mangopay additionally plans to discover the 360Learning Coaching Solution to additional encourage institutional data sharing and peer-driven studying inside their rising group.
Need to see related outcomes? Get a personalized demo to learn how 360Learning may also help your group obtain extra impactful L&D.
360Learning
360Learning is the educational platform powered by collaborative studying. Upskill from inside to speed up inner mobility and ship related coaching at scale with our easy-to-use, award-winning authoring software.
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